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Questions & Answers

What is IPL?

IPL stands for intense pulsed light and is a form of light therapy, used for various dermatological procedures including permanent hair removal. This modern technology aims to remove unwanted hair, slow the aging process by reducing wrinkles and perfect the skin by treating blemishes and uneven skin tones. 

How does IPL work?

IPL is a form of light therapy that emits a series of different wavelengths into the skin that target the pigment (melanin) in the hair. The light is absorbed by the pigment in the hair, weakening the hair follicle and regrowth of the hair through heat. This is how this versatile technology prevents regrowth of hair.

Is IPL safe?

Absolutely! There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe at home treatment. 

We always advise that you exercise caution when treating yourself as not everyone is suitable for IPL treatments.  Due to the level of melanin in the skin, some darker skin types will not be able to use IPL. The same applies if you have a recent tan. Additionally, we advise to check with your doctor first if you are taking medication that may make your skin sensitive to light.

When will I start seeing results?

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

What Intensity should I use?

We recommend starting at the lowest intensity and working your way up each session, if you get uncomfortable and/or get marks that last longer than a couple hours it means that intensity is too high for you and the one below it should work best!

Does IPL hurt?

Compared to other hair removal treatments offered, IPL is the most tolerated as the feeling can be described as a warm sensation on the skin.

Which body parts can I use this on?

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes)

Do I need to shave before using it?

Yes, you should shave the desired areas before using your Kenzzi handset.

Do I need to wear eye protection?

No, it isn't necessary to wear eye protection while using our handset.  Our handsets are fitted with a sensor and will not pulse and light unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes.

How often can I use it?

We recommend using your handset once a week for the first 8 weeks. After this period we recommend using your handset once a month, for 2 months or until satisfied. If you would like to maintain hairless, smooth skin, we recommend using your handset once every 2 to 3 months, or as needed.

Does IPL work on all hair colors?

IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey colored hair.

Which skin tones are suitable for this treament?

IPL is suitable for all but the darkest skin tones. Refer to the skin tone chart to see whether or not IPL is suitable for you. Please note, the darker the skin tone, the lower the intensity.

What hair removal methods am I allowed to use between treatments?

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

Is it safe to use during pregnancy or breast feeding?

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a precaution.

Is it safe to use on moles or freckles?

You should not IPL over very dark freckles or moles, however light freckles are fine.

Is it safe to use on tattoos?

You should not IPL over tattoos. However, going around tattoos is fine.

Can I use this product before/after tanning?

If you have recently been tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset. Artificial tan should not be on your skin while using your handset.

How is the handset powered?

Our handsets come with a 12V power supply.

How long will this device last?

This device has 600,000 flashes and will last you +10 years. During the product lifetime there is no need for replacements or refills.

Does the handset come with warranty?

Yes, our handsets come with a 12-month warranty.

What if I am not happy with the product?

Not happy? Not a problem! We are proud to offer a risk-free 90 day money-back guarantee. Just follow our money-back guarantee protocol to receive a full refund! 

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